Hi, I'm Khanh Tran

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Profile

Currently working as a Senior Cloud Engineer with a passion in helping people resolve issues. I like to build infrastructure using cloud services and solve complex problems, with a strong background in AWS. Accomplished Cloud Engineer with a strong foundation in AWS, Microsoft Azure, Active Directory, and SQL. Demonstrates proficiency across various operating systems, including Windows, macOS, and multiple Linux distributions (Ubuntu, CentOS, Raspbian, Amazon Linux). Skilled in utilizing a wide array of tools such as Visual Studio Code, VirtualBox, Zoom, Kaseya, OKTA, DUO, Crowdstrike, Fortinet, and Postman to manage and optimize cloud environments. Certified as an Amazon Web Services Certified SysOps Administrator - Associate and a Certified Kubernetes Administrator. Bringing extensive professional experience of five years in cloud infrastructure management, automation, and support. Known for exceptional problem-solving abilities, technical leadership, and a commitment to leveraging cutting-edge technologies to drive operational efficiency and innovation. Seeking to contribute expertise and leadership in a Cloud Engineer role to support and enhance cloud operations.

Core Competencies

  • Designs, implements, and manages AWS and Azure cloud infrastructure.
  • Ensures security compliance using OKTA, DUO, Checkpoint, Fortinet, Abnormal, Microsoft Admin, and Ivanti VPN.
  • Manages SaaS applications such as Salesforce and Microsoft 365.
  • Leads cloud migration and deployment projects, including ERP, CRM, Budget/Forecasting, and Construction management systems.
  • Monitors and optimize performance using AWS CloudWatch, FortiAnalyzer, Kaseya and other monitoring tools.
  • Provides technical leadership and support for cloud-based solutions and platforms.
  • Administers and troubleshoots Windows, macOS, and Linux operating systems.

Technical Proficiencies

  • Services and Languages: AWS, Microsoft Azure, Active Directory, Python, SQL
  • Operating Systems: Windows, macOS, Linux (Ubuntu, CentOS, Raspbian, Amazon Linux)
  • Tools: Visual Studio Code, PuTTY, VirtualBox, Zoom, Kaseya, OKTA, DUO, Checkpoint, Crowdstrike, Fortinet, Abnormal
  • SaaS Solutions: Salesforce, Microsoft 365, Google Suite, Postman, Slack, Discord, ADManager, Trello, Helpdesk Engine

Professional Experience

Senior Cloud Engineer

LBA Realty
Mar 2023 - Present
  • Orchestrated the planning, implementation, and scaling of the company’s AWS cloud infrastructure utilizing services such as IAM, EC2, EBS, S3, Data Lifecycle Manager, Lambda, Storage Gateway, WorkSpaces, and Billing.
  • Achieved a 15% cost reduction by deploying AWS WorkSpaces Cost Optimizer to automatically adjust billing method based on monthly usage.
  • Minimized AWS operational expenses by 10% through the strategic application of CloudWatch, Trusted Advisor, and Compute Optimizer.
  • Imported company branding on AWS WorkSpaces to provide a more personal feel by encoding logo and creating custom JSON file.
  • Implemented canary deployment using GPO and Kaseya RMM to automate installing and uninstalling applications across 600+ machines.
  • Led the company’s migration of on-premises ERP and budget/forecasting systems to the cloud, ensuring seamless integrations.
  • Optimized AWS EBS volume backups by implementing an automated lifecycle policy.
  • Configured robust network security for VPC, Subnets, NAT, Route Tables, ACLs, Security Groups, and VPN Connections.
  • Established Azure network security rules for the deployment of a virtual FortiGate firewall.
  • Utilized ERP system APIs for data transfer to Salesforce, leveraging Postman for testing and ensuring seamless integration.
  • Identified and debugged code errors in Accounts Payable batch XML files interfacing between the ERP and Payables system.
  • Authored comprehensive Helpdesk troubleshooting manuals, application processes, and user guides to enhance efficiency.
  • Provided technical expertise and leadership in resolving escalated complex technical issues and critical incidents.
  • Administered and maintained 10+ critical software applications for daily operations across all departments as System Administrator.

DevOps Engineer

LBA Realty
Nov 2019 - Mar 2023
  • Deployed 300 virtual cloud desktops using AWS WorkSpaces, facilitating a rapid and seamless transition to a remote hybrid work environment.
  • Leveraged Azure AD for Admin Center to manage 500 users across M365, Exchange, and Azure BitLocker Key Recovery.
  • Served as the Salesforce Subject Matter Expert (SME) for the organization, enhancing reporting, automation, and process efficiency.
  • Boosted efficiency by developing and implementing advanced SQL queries for the ERP system.
  • Administered 300 Salesforce users and permissions through OKTA SSO OAuth 2.0 and REST API integration.
  • Supported disaster recovery initiatives with on-premises tapes, server backups, and AWS snapshots during cloud migration.
  • Managed encrypted key pairs and developed automated .BAT scripts to transfer bank files daily to banks’ SFTP server.
  • Restored deleted and corrupted files and folders from Azure File Recovery using daily file share snapshots.
  • Conducted live seminars to train 200 colleagues on Salesforce, covering overviews, best practices, and custom reporting tools.
  • Resolved over 20 daily hardware and software helpdesk support tickets using ManageEngine ServiceDesk Plus.

Senior Analyst

Kimco Realty Corporation (NYSE: KIM)
Jan 2015 - Mar 2019
  • Serviced 900 customers, doubling peer performance, while training 12 colleagues to enhance efficiency and reduce overhead costs.

Collections Specialist

Kimco Realty Corporation (NYSE: KIM)
Dec 2009 - Jan 2015
  • Led regional meetings with senior management and strategized on high-risk accounts within a 1,000-customer portfolio.

Personal Experience

  • Project 1 - Cloud Resume Challenge - Online resume website with a visitor counter (khanhqtran.com)
    • Deployed website resume on AWS S3 with a visitor counter leveraging AWS Lambda (Python) and DynamoDB
    • Utilized GitHub Actions for CI/CD, AWS Cloudfront, API Gateway, and Terraform for infrastructure as code
  • Project 2 - Fortune-of-the-Day - Dynamic website displaying a different fortune each visit
    • Implemented Linux that was running Apache, SQL scripts in MySQL, and written in PHP (LAMP Stack)
    • Transitioned to Docker with Dockerfile, Docker Hub, docker-compose and scaled containers with Kubernetes
  • Project 3 - Utilized Terraform and VS Code on Windows to SSH into an EC2 instance running Amazon Linux OS with Docker bootstrapped
    • Created the VPC, Public IP, and Security Group in one Terraform template, embracing Infrastructure as Code
  • Project 4 - Deployed and hosted a highly-available WordPress application using EC2, RDS, Route 53, ASG, and VPC

Certifications

  • AWS Certified Certified SysOps Adminstrator – Associate
  • Certified Kubernetes Administrator

Education

University of California, Irvine (Irvine, CA)


Bachelors of Arts, Psychology and Social Behavior, with a minor in Business Management
2014 - 2018